Shipping policy

At Sierra Gold Exchange, every piece of gold jewelry we ship is genuine, insured, and handled with care from our hands to yours. Below you'll find everything you need to know about how we get your order to your door.

Domestic Shipping

We currently ship to all 50 United States. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

Free Shipping

All domestic orders ship free with full insurance and tracking included. Every shipment is sent via UPS, USPS, or FedEx depending on your location and the item purchased.

Signature Required on Delivery

For the protection of our customers, all orders require a signature upon delivery. This ensures your gold jewelry arrives safely and is received by the intended recipient. Please plan accordingly when selecting your shipping address.

Processing & Delivery Times

In-Stock Jewelry

Items that are in stock in your requested size and specification will ship within 2 weeks of your order date. You will receive a shipping confirmation email with tracking information once your order leaves our facility.

Custom & Made-to-Order Jewelry

If your requested size or specification is not currently in stock, your piece will be custom made to order. Custom orders require approximately 6 weeks for production, followed by up to 1 additional week for shipping. Total estimated delivery for custom orders is 7 weeks from the order date.

You will receive email updates as your order moves through production and shipping.

Order Cancellations

In-Stock Orders

Orders for in-stock items may be cancelled within 48 hours of purchase by contacting us at support@sierragoldexchange.com. After 48 hours, orders that have entered fulfillment cannot be cancelled.

Custom & Made-to-Order Orders

Custom orders may be cancelled within 48 hours of purchase by contacting us at support@sierragoldexchange.com. Once the 48-hour window has passed, all custom orders are considered final sale and cannot be cancelled, as production will have already begun on your piece.

Insurance & Lost or Damaged Shipments

Every order from Sierra Gold Exchange is fully insured for its declared value during transit. If your order arrives damaged or is lost in transit, please contact us within 5 days of the expected delivery date at support@sierragoldexchange.com.

We will file a claim with the carrier on your behalf and either reship your order or issue a full refund at your preference. You will never be asked to file a carrier claim yourself.

International Shipping

We do not currently offer international shipping. We plan to expand to international destinations in the future. Sign up for our newsletter to be notified when international shipping becomes available.