Refund policy

At Sierra Gold Exchange, we take pride in offering authentic California gold nugget jewelry crafted to the highest standards. We understand that purchasing fine jewelry and/or gold nuggets and specimens online is a meaningful decision, and we want you to feel confident in every order. Please review our return and refund policy below before making your purchase.

In-Stock Jewelry Returns

We offer a 21-day return window on all in-stock jewelry items, beginning from the date of delivery. To be eligible for a return, your item must meet the following conditions:

The item must be unworn and unaltered
All original packaging must be included
All tags and documentation must still be attached
The item must be in the same condition in which it was received

A 10% restocking fee will be applied to all jewelry returns. This fee will be deducted from your refund total.

Return shipping is the responsibility of the customer. Once your return is approved, we will provide a prepaid shipping label and deduct the cost from your refund. All returns must be shipped with the label provided and in accordance with our Return Authorization process outlined below.

Custom and Made-to-Order Jewelry

All custom and made-to-order jewelry is final sale. Because these pieces are crafted specifically to your specifications, we are unable to accept returns or issue refunds on custom orders.

We do offer a 48-hour cancellation window from the time of order placement. If you need to cancel a custom order, please contact us within 48 hours of placing your order and we will issue a full refund. After this window closes, your order enters production and cannot be cancelled.

If a custom or made-to-order item arrives with a manufacturing defect, please refer to our Defective Items section below.

Gold Nugget Specimens

All gold nugget and gold nugget specimen sales are final. Due to the unique, one-of-a-kind nature of natural gold specimens, we do not accept returns, exchanges, or issue refunds on these items. Each specimen is photographed and described in detail on our product listing so you know exactly what you are purchasing.

Mystery Packs

All mystery pack sales are final. By purchasing a mystery pack, you acknowledge and agree that the specific contents of each pack will vary. The nature of a mystery pack means that individual items, styles, and selections are randomized. Dissatisfaction with the particular items received is not grounds for a return or refund.

Defective or Damaged Items

Manufacturing Defects

We stand behind the quality of every manufactured piece we sell. If your item has a manufacturing defect such as a loose setting, broken clasp, or other workmanship issue, you are covered under our 90-day warranty from the date of delivery.

To report a defect, email us at support@sierragoldexchange.com with clear photos of the issue along with a written description. Our team will review your claim and work with you to determine the best resolution, whether that is a repair, remake, or refund. The defective item must be returned to us before any resolution can be processed.

This warranty applies to both in-stock and custom or made-to-order jewelry items.

Shipping Damage

All Sierra Gold Exchange orders are shipped with full insurance. If your item arrives damaged due to shipping, please contact us immediately at support@sierragoldexchange.com with photos and a description of the damage. Do not discard any packaging materials.

We will handle the insurance claim with the carrier directly. You will not need to file a claim yourself. Once the claim is resolved, we will arrange for a replacement or issue a full refund based on your preference.

How to Initiate a Return

All returns require a Return Merchandise Authorization (RMA) number before shipping. We cannot accept returns that arrive without an authorized RMA number.

To start a return, follow these steps:

Contact us by emailing support@sierragoldexchange.com with your order number, the item you wish to return, and your reason for the return.
Receive your RMA number. Our team will review your request and, if approved, provide you with an RMA number and a prepaid return shipping label.
Ship your return. Pack the item securely in its original packaging with all tags attached. Include your RMA number inside the package and use the shipping label provided.
Return is inspected. Once we receive your return, our team will inspect the item to confirm it meets our return conditions.

Refund Processing

Once your return has been received and inspected, we will issue your refund to the original payment method used at checkout. The 10% restocking fee and return shipping cost will be deducted from your refund total.

Refunds are processed on our end as soon as the return is approved. Please allow additional time for your bank or credit card company to post the refund to your account, as processing times vary by financial institution.