REAL PEOPLE - REAL GOLD
Whether you have a question about a piece, need help with an order, or want to talk about a custom request, we're here and happy to help.
Most emails get a response within 24 hours on business days.
Email Us Directly
Prefer to skip the form? Email us anytime at support@sierragoldexchange.com. Same inbox, same response time.
Customer Service Hours
Monday through Friday, 9am to 5pm PST. We do our best to respond to weekend messages by the next business day.
Catch Us Live
We go live every week on Whatnot, where thousands of collectors join the hunt for natural gold. It's the fastest way to see pieces up close and ask questions in real time.
Frequently Asked Questions
Every piece we sell is genuine, natural gold. Our jewelry is handcrafted by skilled artisans using real gold nuggets found in the earth.Our raw nuggets and specimens are sourced directly and sold as nature made them. What we say it is, it is. No exceptions.
It depends on what you order. Raw gold nuggets and specimens ship from our inventory and typically arrive within 3 to 5 business days. Jewelry is handcrafted to order by our manufacturing partner and has a longer lead time of approximately 4 to 6 weeks. Every order ships insured with tracking.
All sales are final on anything purchased at auction. For return info on products sold directly on our website, please refer to our Refund Policy for further details.
We go live on Whatnot every day, where you can see gold up close, ask questions in real time, and bid on pieces as they come up. It's the best way to get a feel for what we carry before you buy from the store.
We also do our best to capture high quality images of all products listed on our site. Because natural gold can vary in look from piece to piece, you can always contact us for up to date images on any of our products.
We're happy to discuss custom requests and wholesale inquiries. Send us a message through the form above or email us directly at info@sierragoldexchange.com with what you're looking for, and we'll get back to you.
Every order is securely wrapped and packed in a box. It then ships fully insured with tracking.